Help and answers

After you send the form, a subsidence specialist will call or email you. The specialist will ask about the cracks or movement you have noticed and any photos you have. A site visit, if one is needed, is booked directly with that specialist.

The specialist decides when to respond, so no set response time is published. If cracks are worsening quickly, or a completion date has been set, write 'urgent' and the date at the head of the form. The specialist will take that into account.

Start by completing the form on this website. Include the complete property address with postcode, a daytime phone number, and a brief account of what you noticed, for example a diagonal crack above a window or a door that sticks. A specialist will read it and contact you.

You are under no obligation after sending the form. It asks a specialist to make contact, and the quote is free. You decide later whether a survey or repair goes ahead.

You can ask to be referred to a finance broker. The broker is a separate company, not Home Subsidence Repairs, and makes its own decision on any application. The broker may decline. Home Subsidence Repairs may be paid a commission by the broker.

The site covers homes across the United Kingdom. The areas page lists the towns and postcode districts worked by the specialists. If you do not see your town, add your postcode to the form and a specialist will check whether the address falls within its working area.

Photographs of each crack with a coin or tape measure beside it help show the width. Note when you first saw the problem and whether it has grown. List nearby factors that could be relevant, such as a big tree, a dry spell, a damaged drain, or building work done recently. Keep any older survey or insurer letter to hand.

Yes. Buyers whose report mentions possible movement, landlords responding to a tenant's report, and owners who are not certain a crack is serious can all get in touch. Describe what you have seen and a specialist will advise on whether a survey or crack monitoring is the right next step.