Privacy Policy

This privacy notice covers Home Subsidence Repairs and the website homesubsidencerepairs.co.uk. Home Subsidence Repairs is the data controller for all personal information gathered through this website, which means it carries responsibility for deciding why that information is collected and the manner in which it is looked after. The sections that follow explain which details we handle, the purposes behind holding them, where they travel, how long they stay with us, and what the law allows you to do about them.

We hold only what you choose to submit. Your details come to us through the enquiry box on this website; visiting any other part of homesubsidencerepairs.co.uk does not cause any record about you to be created. The form technology is supplied by Basin, which captures what you type and delivers it to us. You will typically be asked to provide your name, a way to contact you by phone or electronic mail, the postcode or full location of the property where subsidence may be an issue, and a short description of what you have observed. Please keep that description focused on the property concern and avoid including sensitive particulars about third parties unless the enquiry cannot be made without them.

Your enquiry details are used for one purpose: arranging a free quote for subsidence repair work. To do that, the details you have provided are passed to the specialist firm that actually carries out the work. That firm will contact you directly to discuss your situation. Once the details have been handed over, the specialist firm takes on responsibility for how it handles them from that point forward. We do not sell your personal information to anyone, and we do not use it for marketing or any other commercial purpose.

We process your personal information on the basis of legitimate interests: you have come to this website because you want assistance with a subsidence concern, and passing your enquiry to a firm that can help you is a proportionate and expected response to that. Where you have asked us to take a specific step on your behalf, we may also rely on the performance of a contract or pre-contractual steps as the lawful ground for processing.

We keep your enquiry details only for as long as is reasonably necessary in connection with the request you made. Once that purpose has been fulfilled and there is no longer any practical reason to retain the record, the details are removed. We do not store personal information indefinitely, and we do not use it for any purpose beyond the one for which it was collected.

UK GDPR gives you a meaningful set of controls over your own personal information. You may ask to see what we hold about you (the right of access). If anything we hold is wrong or out of date, you may request that it be corrected (the right to correction). You may ask us to delete your details entirely (the right to erasure). You may tell us to stop using your information in a particular way (the right to object). You may also ask us to put a temporary hold on processing while a dispute is resolved (the right to restrict use). To exercise any of these rights, please reach us using the enquiry form. If you feel your rights have not been respected, you may also raise a complaint with the Information Commissioner's Office.

Like most websites, homesubsidencerepairs.co.uk uses cookies. These are compact text files that a website places on your device when you visit. Certain cookies are needed for the site to load and function as intended. Others give us a broad, anonymous picture of how visitors navigate the pages, which helps us spot areas that could be clearer or easier to use. You can adjust your browser to block or flag cookies before they are stored; be aware that switching off certain cookies may mean some features of the site do not work as expected.

If you have any questions about this privacy notice or about the way we handle your personal information, please get in touch with us using the enquiry form and we will respond as promptly as we can.