1. Introduction
Welcome to Home Subsidence Repairs UK. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, https://homesubsidencerepairs.co.uk/, and use our services.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Our website address is: https://homesubsidencerepairs.co.uk.
Home Subsidence Repairs UK is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data protection practices, please contact us using the details at the end of this policy.
3. What Personal Data We Collect and Why We Collect It
We collect several types of personal data for various purposes to provide and improve our service to you.
Information You Provide to Us
When you request a free quote or contact us through our website, we collect the following information:
| Data Category | Examples |
|---|---|
| Contact Information | Full name, email address, phone number |
| Property Details | Street address, postcode, property type |
| Service Information | Preferred call back time, message describing the property issue |
Automatically Collected Data
When you visit our website, we may automatically collect certain information about your device and browsing activity:
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- Essential Cookies: These are necessary for the website to function and cannot be switched off. We set a temporary cookie to determine if your browser accepts cookies, which contains no personal data and is discarded when you close your browser.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functional Cookies: These enable the website to provide enhanced functionality and personalisation.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
4. How We Use Your Personal Data
We use the collected data for the following purposes:
- To Provide Our Services: To provide you with a quote, schedule appointments, and carry out the subsidence repair services you have requested.
- To Communicate With You: To contact you regarding your enquiry, provide updates on our services, and respond to your questions.
- To Improve Our Website: To understand how our website is used and to improve its functionality and user experience.
- For Spam Detection: We may use your IP address and browser user agent string to help detect and prevent spam.
5. Legal Basis for Processing Personal Data
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.
- Consent: We rely on your consent to process the personal data you provide through our quote request form. You can withdraw your consent at any time.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for improving our services and for administrative purposes.
6. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal data to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These may include:
- Structural Engineers and Surveyors: To assess the extent of the subsidence and plan the repair work.
- Sub-contractors: Who may be required to carry out specific parts of the repair work under our supervision.
We will only share the minimum amount of personal data necessary for them to provide their services.
7. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
9. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us.